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Quality Control Manager
Our client is a world leader in market research, global market information and business analysis. They are looking for a Quality Control Manager to work in the Nairobi area, who shall report to the Operations Director.
Job Purpose
Take overall responsibility for internal communications and quality controls of Back-check including financial controls of Quality Control (QC) wages.
Job Responsibilities
Department management and communication:
• Ensure cost-effective resource utilization in Back-check Dept
• Ensure ongoing improvement of field quality standards through advising appropriately and proactively
• Liaise effectively with relevant internal departments/managers on omissions and queries
• Provide regular feedback to manager on dept and bookings
• Accurately produce and collate all statistical information relating to Data Collection ,quality and productivity
• Advise on issues relating to capacity and availability in dept bookings
• Proactively solve problems in dept/display initiative, innovation and pro-activeness
• Effectively manage team; ensure balanced workload; coordinate team activities; monitor performance of staff; take timely corrective action
• Address HR issues in teams
• Identify growth potential/skills gaps and provide or ensure appropriate coaching/training
• Maintain personal wellbeing and balance and encourage same of team
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